Support

How do I cancel my subscription?

Subscriptions are billed by Apple or Google and managed in their stores, not by Speakfect directly. To cancel:

• iPhone / iPad: Settings → tap your name at the top → Subscriptions → Speakfect → Cancel Subscription.
• Android: Open the Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Speakfect → Cancel subscription.

You keep Premium until the end of the current billing period after cancelling. We do not store payment details and cannot cancel for you.

I'm on the 7-day free trial — when will I be charged?

The 7-day free trial applies to the annual plan only. You will be charged the annual price on day 7 unless you cancel before then in your App Store or Play Store subscription settings. Cancelling during the trial keeps Premium active until day 7, then reverts you to the free tier with no charge.

How do I restore my purchase on a new device?

Sign into the Speakfect app with the same account you used when you subscribed, then open Profile → Subscription → Restore Purchases. Apple or Google will verify the receipt and re-grant Premium within a few seconds. If nothing happens, make sure your device is signed into the same Apple ID or Google account that made the original purchase.

Where is my recording stored? Is it private?

Audio is uploaded to our server only for transcription and AI scoring, then deleted. The transcript and scores stay in your account so you can see your progress over time. Nothing is shared with employers, recruiters, or any third party. See our Privacy Policy for the full breakdown.

How do I delete my account?

Open the app and go to Profile → Account → Delete account. Full details are on the Delete Account page, including the option to request deletion by email if you cannot access the app.

The app is crashing or a feature isn't working.

Sorry about that. Email us at support@speakfect.ai with your device model, iOS or Android version, and a short description of what you were doing when the issue happened. A screen recording or screenshot helps us reproduce the bug faster.

Do you offer refunds?

Refunds are issued by Apple and Google, not by us. To request one: Apple users visit reportaproblem.apple.com; Android users open the Play Store order in their purchase history and tap Request a refund. We are happy to write to Apple or Google on your behalf — email us if that would help.